Terms of Service

1. Who These Terms Apply To

These Terms of Service ("Terms") govern your access to and use of the Sasto Technologies Inc. platform, including the Sasto website, the Sasto mobile application ("Mobile Application"), and the web-based clinician dashboard ("Clinician Platform") (collectively, the "Platform"). These Terms apply to two categories of users:

• Patients and Residents: Individuals enrolled in a treatment or recovery program at a facility that uses the Sasto Platform, who access the Platform through the Mobile Application.
• Health Care Practitioners and Staff: Licensed clinicians, counselors, recovery support specialists, and administrative personnel at treatment facilities who access the Platform through the Clinician Platform.
• Visitors to our Website: Individuals who visit our website but have not signed up for the Sasto Mobile Application or Clinician Platform.

These Terms are entered into between you and Sasto Technologies Inc., a Delaware corporation ("Sasto," "we," "us," or "our"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not access or use the Platform.

Your facility or treatment program ("Facility") has entered into a Master Customer Agreement with Sasto that governs the relationship between Sasto and your Facility. These Terms govern your individual use of the Platform and operate alongside that agreement. In the event of a conflict between these Terms and your Facility's agreement with Sasto, your Facility's agreement controls.

2. The Platform Is Not a Medical Service

The Sasto Platform is a monitoring and accountability tool. It is not a medical device, clinical service, or healthcare provider. Specifically:

• The Platform does not provide medical advice, diagnosis, or treatment.
• The Platform does not replace or substitute for the professional judgment of any licensed health care practitioner.
• Geolocation check-in data and compliance reports generated by the Platform are monitoring tools only — they do not constitute clinical assessments and must not be used as the sole basis for clinical, legal, or housing decisions about a Patient.
• The Platform is not an emergency service — it cannot and will not call 911 or dispatch emergency responders on your behalf.

If you are a health care practitioner, you retain full clinical responsibility for all decisions made in connection with a Patient's care. Escalation Events (automated alerts generated by the Platform when a Patient's check-in or location data indicates a potential deviation from their recovery plan, as configured by the Facility) generated by the Platform require your independent clinical assessment before any action is taken.

3. Your Account and Access

3.1 Patient Access

Patients access the Platform through the Mobile Application after being enrolled by their Facility. Your Facility is responsible for enrolling you and for obtaining your consent to use the Platform as part of your recovery program. You must:

• Use the Mobile Application only on a personal device that you control.
• Keep your login credentials confidential and not share them with anyone.
• Grant the location permissions required for the Platform to function when prompted — you may disable location services at any time, but doing so will prevent the Platform from functioning as intended and your Facility will be notified.
• Not allow any other person to use the Platform under your account.

3.2 Health Care Practitioner and Staff Access

Clinician Platform access is provisioned by your Facility administrator. You are responsible for:

• Keeping your credentials confidential and enabling multi-factor authentication when required.
• Using the Clinician Platform only for purposes related to the treatment and monitoring of Patients enrolled at your Facility.
• Logging out of the Clinician Platform when not actively using it.
• Reporting any suspected unauthorized access to your account to your Facility administrator and to Sasto at privacy@sasto.ai immediately.

4. Permitted and Prohibited Uses

4.1 Permitted Uses

The Platform may be used solely for the following purposes:

• Patient recovery monitoring, check-in compliance, and accountability within the context of an enrolled treatment program.
• Clinician review of Patient check-in data, geolocation compliance, and escalation events.
• Communication between Patients and their care team through the Platform's designated communication features.
• Administrative functions expressly supported by the Platform.

4.2 Prohibited Uses

The Platform may NOT be used:

• As a substitute for clinical treatment, medical care, emergency services, or licensed professional counseling.
• To diagnose or treat any medical or substance use disorder condition.
• To make clinical, legal, or housing decisions about a Patient based solely on Geolocation Data without independent clinical assessment.
• For law enforcement surveillance, to compile evidence for criminal proceedings against a Patient, or to identify a Patient's participation in substance use disorder treatment to any law enforcement agency, except pursuant to a court order that specifically complies with the requirements of 42 CFR Part 2.
• To share a Patient's treatment participation, location data, or compliance records with any person or entity not authorized under the applicable Business Associate Agreement and patient consent.
• To demonstrate or showcase the Platform in any public forum without Sasto's prior written approval.
• To train artificial intelligence or data mine based on Patient data. This restriction applies to users of the Platform and does not limit Sasto's right to use de-identified data (Sasto Data) for product development, research, and ML purposes in accordance with Sasto's De-Identification Policy and the applicable customer agreement.
• To harass, harm, or surveil any individual outside the clinical monitoring purposes of the Platform.
• For any unlawful purpose or in violation of any applicable law or regulation.
• To access or use the Platform for advertising or promotional purposes.
• To violate or encourage others to violate someone else's rights, including intellectual property rights.
• To access or use the Platform in any manner not authorized under these Terms.
• To submit, if you are a Healthcare Practitioner or Staff, any information to the Platform for which you do not have all necessary consents or authorizations as required by applicable law and these Terms.
• To use the Platform to disclose or obtain another person's personal information, or collect information about other users of the Platform, without the necessary consents or authorizations as required by applicable law and these Terms.
• To access, search, or otherwise use any portion of the Platform through the use of any engine, software, tool, agent, device, or mechanism (including spiders, robots, crawlers, and data mining tools) other than the software or search agents provided by Sasto.
• To interfere with security-related features of the Platform, including by disabling or circumventing features that prevent or limit use of any content.
• To reverse engineer or otherwise attempt to discover the source code of any portion of the Platform except to the extent that the activity is expressly permitted by applicable law.
• To interfere with the operation of the Platform or any user's enjoyment of the Platform, including by: (i) uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code; (ii) making any unsolicited offer or advertisement to another user of the Platform; (iii) collecting personal information about another user or third party without consent; or (iv) interfering with or disrupting any network, equipment, or server connected to or used to provide the Platform.
• To commit fraud, such as impersonating someone, accessing an account without permission, or lying about your identity or age.
• To sell or otherwise transfer the access granted under these Terms or any right or ability to view, access, or use the Platform.
• To attempt to do any of the acts described in this Section or assist or permit any person in engaging in any of the acts described in this Section.

4.3 Third Party Applications

4.3.1 General

To use the Mobile Application, you must have a mobile device that is compatible with such Mobile Application. Sasto does not guarantee that the Mobile Application will be compatible with your mobile device. You may use mobile data in connection with a Mobile Application and may incur additional charges from your wireless provider in connection with such Mobile Application. You understand and acknowledge that you are solely responsible for any such charges. We hereby grant you a non-exclusive, limited, non-transferable, and freely revocable license to use a compiled code copy of the Mobile Application on one (1) or more mobile devices owned or controlled solely by you (except to the extent the applicable app store platform permits any shared access and/or use of the Mobile Application), solely in accordance with these Terms. The foregoing license grant is not a sale of the Mobile Application or of any copy thereof. You may not: (a) modify, disassemble, decompile, or reverse engineer the Mobile Application, except to the extent that such restriction is expressly prohibited by applicable law; (b) rent, lease, loan, resell, sublicense, distribute, or otherwise transfer the Mobile Application to any third party, or use the Mobile Application to provide time sharing or similar services for any third party; (c) make any copies of the Mobile Application; (d) remove, circumvent, disable, damage, or otherwise interfere with security-related features of the Mobile Application, features that prevent or restrict use or copying of any content accessible through the Mobile Application, or features that enforce limitations on use of the Mobile Application; or (e) delete the copyright or other proprietary rights notices on the Mobile Application. You acknowledge that we may, from time to time, issue upgraded versions of the Mobile Application, and may automatically electronically upgrade the version of the Mobile Application that you are using on your mobile device. You consent to such automatic upgrading on your mobile device, and you understand and acknowledge that the terms and conditions of these Terms will apply to all such upgrades. Any third-party code that may be incorporated into the Mobile Application is covered by the applicable open source or third-party license, if any, authorizing use of such code. We or our third-party partners or suppliers retain all right, title, and interest in and to the Mobile Application (and any copies thereof). Any attempt by you to transfer or delegate any of the rights, duties, or obligations hereunder, except as expressly provided for in these Terms, is void. We reserve all rights not expressly granted under these Terms.

4.3.2 iOS App

This Section 4.3.2 (iOS App) applies to the Mobile Application if you acquire it from the Apple App Store (such Mobile Application, "iOS App"). You and Sasto understand and acknowledge that these Terms are solely between you and Sasto, not Apple, Inc. ("Apple"), and that Apple has no responsibility for the iOS App or content thereof. Your access to and use of the iOS App must comply with the usage rules set forth in Apple's then-current Apple Media Services Terms and Conditions. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the iOS App. In the event of any failure of the iOS App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the iOS App to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the iOS App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be governed solely by these Terms and any law applicable to Sasto as provider of the iOS App. You and Sasto acknowledge that Apple is not responsible for addressing any claims of you or any third party relating to the iOS App or your possession and/or use of the iOS App, including, but not limited to: (a) product liability claims; (b) any claim that the iOS App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation. You acknowledge that, in the event of any third-party claim that the iOS App, or your possession and use of that iOS App, infringes that third party's intellectual property rights, Sasto, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim, to the extent required by these Terms. You and Sasto acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms as relates to your license of the iOS App, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms as relates to your license of the iOS App against you as a third-party beneficiary thereof.

4.3.3 Android App

The following applies to the Mobile Application if you acquire it from the Google Play Store (such App, "Android App"): (a) you acknowledge that these Terms are between you and Sasto only, and not Google LLC or any affiliate thereof (collectively, "Google"); (b) your access to and use of the Android App must comply with Google's then-current Google Play Terms of Offerings; (c) Google is only a provider of the Google Play Store where you obtained the Android App; (d) Sasto, and not Google, is solely responsible for the Android App; (e) Google has no obligation or liability to you with respect to the Android App or these Terms; and (f) you understand and acknowledge that Google is a third-party beneficiary to these Terms as they relate to the Android App.

5. Geolocation Data

5.1 What We Collect

The Mobile Application collects precise geolocation data from your mobile device, including GPS coordinates, Wi-Fi positioning data, and cellular network location data ("Geolocation Data"). This data is used to verify your presence at scheduled check-in locations and to generate compliance reports for your care team.

5.2 Your Consent

The Mobile Application requires your device-level permission to collect location data. You will be prompted to grant this permission when you install the application. You may revoke this permission through your device settings at any time. If you revoke location permissions:

• The Platform will not be able to verify check-in compliance.
• Your Facility will be notified that location permissions have been revoked.
• Your care team may treat a revoked permission as a missed check-in depending on your Facility's configured Escalation Event parameters.

Your Facility is responsible for obtaining your written consent to geolocation data collection as required by HIPAA, 42 CFR Part 2 (if applicable), and applicable state privacy and location-tracking laws before enrolling you in the Platform.

5.3 How Geolocation Data Is Used

Geolocation Data is used exclusively to support your treatment and recovery program. Specifically:

• To verify check-in compliance at scheduled locations (therapy, meetings, work).
• To generate compliance reports for your designated care team.
• To trigger Escalation Event alerts configured by your Facility when your location indicates potential deviation from your recovery plan.

Geolocation Data is not used for advertising, is not sold to third parties, and is not disclosed to law enforcement except pursuant to a court order that specifically complies with 42 CFR Part 2 or as otherwise required by applicable law. Geolocation Data in individually identifiable form is not used for any purpose outside your treatment program. Sasto may de-identify Geolocation Data in accordance with its De-Identification Policy and applicable law and may use the resulting de-identified data for internal research, product development, and platform improvement purposes. De-identified Geolocation Data ("Sasto Data" as defined in Sasto's customer agreements) may also be used to develop and train Sasto's internal artificial intelligence and machine learning models, consistent with Sasto's De-Identification Policy. Once de-identified in accordance with HIPAA's Safe Harbor standard, this data cannot reasonably be used to identify any individual and is not subject to HIPAA or 42 CFR Part 2 restrictions.

5.4 Accuracy Limitations

Geolocation Data may be affected by device settings, battery status, network conditions, building interference, or other factors beyond Sasto's control. Sasto does not guarantee the accuracy, completeness, or timeliness of Geolocation Data. Geolocation Data should not be the sole basis for any clinical decision about a Patient's safety or treatment status.

6. Communications and TCPA Consent

The Platform may send you push notifications, in-app messages, and, where your Facility has configured this feature, SMS text messages in connection with check-in reminders, Escalation Event alerts, and care team communications.

By enrolling in the Platform and providing a mobile phone number through your Facility's enrollment process, you consent to receive automated text messages from or on behalf of Sasto related to your recovery program. Message and data rates may apply. Message frequency varies based on your recovery schedule and your Facility's configuration.

To opt out of SMS communications, reply STOP to any text message from Sasto. You may also notify your Facility administrator or contact Sasto at privacy@sasto.ai. Note that opting out of SMS will not affect your Facility's ability to monitor your compliance through the Platform — your care team will still receive compliance status information. Your Facility will be notified of your opt-out.

Push notifications may be disabled through your device settings at any time. Disabling push notifications will affect your ability to receive real-time alerts and reminders through the Mobile Application.

Sasto does not send marketing or promotional text messages. All SMS communications are limited to recovery program support and care team coordination.

7. Cookies and Tracking Technologies

7.1 What We Use

The Clinician Platform (web application) uses cookies and similar tracking technologies to operate and improve the platform. Specifically:

Strictly Necessary Cookies. Required for the Clinician Platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against unauthorized access. These cannot be disabled without preventing the platform from functioning.

Functional Cookies. Remember your preferences and settings within the Clinician Platform (such as display settings and dashboard configuration). These improve your experience but are not required for core functionality.

Analytics Cookies. Aggregate, anonymized data about how the Clinician Platform is used — which features are accessed, session durations, and error rates. Used to improve the platform. No Patient PHI is included in analytics data.

7.2 Mobile Application

The Mobile Application does not use browser cookies. It uses device identifiers and session tokens to maintain your login session and to associate your check-in activity with your enrolled account. These are functionally necessary and cannot be disabled without preventing the application from functioning.

7.3 California Users — Cookie Opt-Out

California residents have the right to opt out of the sale or sharing of personal information, including through cookies and tracking technologies. Sasto does not sell personal information and does not use cookies for cross-context behavioral advertising. Functional and analytics cookies on the Clinician Platform may be disabled through your browser settings. Disabling analytics cookies does not affect your access to the Clinician Platform.

8. Intellectual Property

The Platform, including all software, algorithms, designs, clinical protocols, and content, is owned by Sasto and protected by applicable intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform solely as described in these Terms and solely during your authorized access period. You may not copy, modify, distribute, sell, sublicense, or reverse engineer any part of the Platform.

You represent that all information you provide through the Platform is accurate, complete, and not misleading. Content you create on the Platform (such as notes or communications submitted through the Platform's communication features) remains yours. By submitting content to the Platform, you grant Sasto a limited, non-exclusive license to use, store, and share that content as necessary to provide the services described in these Terms, including sharing your content with other authorized Platform users (such as your care team) as required to deliver the service. Sasto is not responsible for monitoring or reviewing user-submitted content.

Any suggestions, ideas, or feedback you provide about the Platform ("Feedback") may be used by Sasto without restriction or compensation to you. You hereby grant Sasto a perpetual, worldwide, irrevocable, royalty-free license to use all Feedback for any purpose, including to develop, improve, and market the Platform and related products.

9. Minors

9.1 Under 13

The Platform is not directed at or intended for use by anyone under the age of 13. Sasto does not knowingly collect personal information from children under 13. If a child under 13 has been enrolled in the Platform without parental consent, the Facility is responsible for notifying Sasto immediately at privacy@sasto.ai. Sasto will delete any information collected from a child under 13 upon becoming aware of the enrollment.

9.2 Users Aged 13 to 17

Treatment facilities frequently serve patients between the ages of 13 and 17. The following additional protections apply to minors enrolled in the Platform:

• Enrollment of a minor requires the written consent of a parent or legal guardian, which must be obtained and documented by the Facility before the minor is enrolled. Sasto relies on Facility enrollment procedures to ensure this consent is obtained and does not independently collect parental consent.
• Geolocation Data collected from a minor is subject to the same retention and security protections as adult Patient data and is deleted within the timeframe specified in the applicable Order Form or, if not specified, within six months following the end of the minor's enrollment.
• A parent or legal guardian may request access to, correction of, or deletion of their minor child's information by contacting their Facility's Privacy Officer or Sasto at privacy@sasto.ai. Sasto will process such requests in coordination with the Facility within 30 days.
• Minor patient data is not used for any analytics, research, or product development purpose without separate written approval from the Privacy Officer and, where required, the minor's parent or guardian and the applicable Facility.
• A parent or legal guardian may withdraw consent for their minor child's enrollment by notifying the Facility. Withdrawal of consent will result in termination of the minor's Platform access and deletion of their data in accordance with the applicable retention schedule.

10. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. SASTO EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SASTO DOES NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE FROM SECURITY VULNERABILITIES. SASTO DOES NOT GUARANTEE THE ACCURACY OF GEOLOCATION DATA OR THE TIMELINESS OF ESCALATION EVENT ALERTS.

THE PLATFORM IS A MONITORING AND COMMUNICATION TOOL ONLY. IT IS NOT A SUBSTITUTE FOR DIRECT CLINICAL SUPERVISION, IN-PERSON OBSERVATION, PROFESSIONAL MEDICAL JUDGMENT, OR EMERGENCY SERVICES. SASTO IS NOT RESPONSIBLE FOR ANY CLINICAL DECISION MADE OR NOT MADE IN RESPONSE TO PLATFORM DATA.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IN SUCH JURISDICTIONS, THE ABOVE EXCLUSIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SASTO AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND SUBCONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM, INCLUDING DAMAGES FOR PERSONAL INJURY, LOSS OF DATA, LOSS OF REVENUE, OR LOSS OF GOODWILL, EVEN IF SASTO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, SASTO'S TOTAL LIABILITY TO ANY INDIVIDUAL USER FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED FIFTY DOLLARS ($50.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CERTAIN DAMAGES. IN SUCH JURISDICTIONS, SASTO'S LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

12. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Sasto and its affiliates, officers, directors, employees, agents, and subcontractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms.
• Your use of the Platform in a manner not authorized by these Terms.
• Your violation of any applicable law or regulation, including HIPAA, 42 CFR Part 2, and applicable state privacy laws.
• If you are a Health Care Practitioner: any clinical decision you make or fail to make in connection with your use of the Platform, including any malpractice or negligence claim arising from your treatment of a Patient.
• Any content you submit to the Platform that infringes the intellectual property or privacy rights of any third party.

This indemnification obligation does not apply to claims arising from Sasto's own gross negligence or willful misconduct. Sasto reserves the right to assume exclusive control over the defense and settlement of any matter subject to indemnification, at your expense. You agree to cooperate with Sasto's defense of such claims.

13. Termination of Access

Your access to the Platform may be terminated or suspended by your Facility, by Sasto, or by you at any time. Sasto may suspend or terminate your access if you violate these Terms, if your Facility's agreement with Sasto terminates, or if Sasto reasonably determines that suspension is necessary to protect the security of the Platform or other users.

Upon termination, your right to access the Platform ceases immediately. Data handling following termination is governed by the Privacy Policy and by the agreement between Sasto and your Facility. Termination does not affect any rights or obligations that accrued before the termination date.

The following sections of these Terms survive termination: Section 4.2 (Prohibited Uses), Section 8 (Intellectual Property), Section 10 (Disclaimer of Warranties), Section 11 (Limitation of Liability), Section 12 (Indemnification), Section 14 (Dispute Resolution), and Section 15 (General Provisions).

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal dispute process, you agree to contact Sasto at privacy@sasto.ai and provide a written description of the dispute, the relief you are seeking, and your contact information. Sasto will attempt to resolve the dispute informally within 30 days of receiving your notice. If the dispute is not resolved within 30 days, either party may proceed to arbitration as described below.

14.2 Binding Arbitration

If informal resolution fails, you and Sasto agree to resolve any dispute arising out of or relating to these Terms or the Platform through final and binding arbitration, except as provided in Section 14.5 below. The arbitration will be conducted by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (for patients) or Commercial Arbitration Rules (for Health Care Practitioners and Staff), as applicable. The arbitration will be conducted in English in New Castle County, Delaware, unless the parties agree in writing to a different location or the AAA determines that an in-person hearing is not required.

The arbitrator will have the authority to award any relief that would be available in a court of law. The arbitrator's decision will be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction. The costs of arbitration will be allocated in accordance with the applicable AAA rules.

14.3 Class Action Waiver

YOU AND SASTO EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION IN CONNECTION WITH ANY DISPUTE ARISING FROM THESE TERMS OR THE PLATFORM. ALL DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

If a court or arbitrator determines that the class action waiver in this section is unenforceable with respect to a particular claim, that claim must be severed from the arbitration and pursued in court, while all remaining individual claims proceed in arbitration. Sasto and you agree that under no circumstances will a class action be arbitrated.

14.4 Arbitration Opt-Out

If you are a Patient or Resident (not a Health Care Practitioner or Facility staff member), you may opt out of the arbitration and class action waiver provisions in Sections 14.2 and 14.3 by sending written notice to Sasto at privacy@sasto.aiwith the subject line "Arbitration Opt-Out" within 30 days of first accessing the Platform. Your notice must include your full name, your Facility's name, and a clear statement that you are opting out of arbitration. If you opt out, any dispute between you and Sasto will be resolved in the state or federal courts located in New Castle County, Delaware, and you and Sasto each consent to the jurisdiction of those courts.

14.5 Exceptions

Notwithstanding the foregoing, either party may: (a) bring an individual action in small claims court if the claim qualifies; (b) seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration; (c) pursue enforcement actions through applicable federal, state, or local agencies; or (d) file suit in a court of law to address intellectual property infringement or misappropriation claims.

14.6 Governing Law

These Terms are governed by the laws of the State of Delaware without regard to conflict of law principles, except that the Federal Arbitration Act governs the arbitration provisions in this section. If the arbitration provisions are found unenforceable, the parties agree to submit to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware.

15. General Provisions

Notice to California Residents. If you are a California resident, then under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at +1-800-952-5210, in order to resolve a complaint regarding the Platform or to receive further information regarding use of the Platform.

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any additional terms applicable to specific features of the Platform, constitute the entire agreement between you and Sasto with respect to your individual use of the Platform. These Terms supersede all prior agreements, representations, and understandings between you and Sasto concerning your individual use of the Platform. The agreement between Sasto and your Facility (the Master Customer Agreement) is a separate agreement and is not superseded by these Terms.

15.2 Severability

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be unlawful, void, or unenforceable, that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions, which will continue in full force and effect.

15.3 Waiver

Sasto's failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. A waiver of any right or provision must be in writing and signed by an authorized representative of Sasto to be effective. No single waiver will constitute a continuing waiver of the same or any other right or provision.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without Sasto's prior written consent. Sasto may assign these Terms without your consent in connection with a corporate reorganization, merger, acquisition, or sale of all or substantially all of its assets. These Terms will be binding on and inure to the benefit of the parties and their permitted successors and assigns.

15.5 Changes to These Terms

Sasto may update these Terms from time to time. We will notify users of material changes through the Platform or by email at least 30 days before the changes take effect. Continued use of the Platform after the effective date of a change constitutes your acceptance of the updated Terms. If you do not agree to updated Terms, you must stop using the Platform.

For material changes that affect your dispute resolution rights (Section 14), Sasto will provide at least 30 days' notice and will honor the previous version of Section 14 for any dispute that arose before the effective date of the change.

15.6 Contact

General Inquiries: privacy@sasto.ai
Privacy Officer: Matthew O'Meara — matthew@sasto.ai
CEO / Escalation: Jesse Rubin — jesse@sasto.ai
Arbitration Opt-Out: privacy@sasto.ai — Subject: Arbitration Opt-Out
Mailing Address: Sasto Technologies Inc., 6359 West 6th Street, Los Angeles, CA 90048